FAQ
SHIPPING
What is the cost of shipping? Shipping is calculated at checkout. If you're looking for a quote on a larger piece of furniture that does not calculate at checkout, please email hello@biritestudio.com for a quote.
When will my order arrive? If your order is with one of our private shippers, they will contact you 24-hours prior to arrival. If your order is with UPS, FedEx, or DHL, please wait for your tracking number to check the status of your package.
I received an email that my order has shipped, but the package isn't moving. Please check for a lead time in the product description, as your purchase may be backordered with a lead. If your order does not have a lead time, please allow up to one-week handling time for certain items.
INTERNATIONAL SHIPPING
I ordering form another country and my package stopped moving. If you selected USPS at checkout, your shipment will appear to "drop off," and can't be tracked once it has been forwarded to your local post office. You'll need to check with your nearest local post carrier to find the status of your package.
Why did I receive an invoice from the shipper? All international shipments are subject to duty fees and taxes that ensure clearance through customs. These are third-party charges issued from FedEx, DHL, or UPS, and do not come from Bi-Rite. As a purchaser of goods from another country, customers are responsible for all fees and taxes related to the cross-boarder importation of goods.
HANDLING AND LEAD TIMES
How long will my order take to ship? Please refer to the lead and handling times mentioned in the product description. If your order is being processed by one of our distributors, then it is subject to a lead time. If your order is in stock, then you will receive a shipping notification within 2-5 business days. All lead times are estimates and vary month-to-month, so we cannot guarantee items by a certain date. We're happy to provide customers with an approximate ship date before purchase.
PICKUPS
Can I pick up my order? Only Capsule Mirrors are available for pickup. We do not offer local pickup on anything else at this time. All orders must be sent through UPS, USPS, FedEx or DHL.
When can I pick up my order? Capsule pickup appointments are Monday - Friday, 9am - 2pm. Please email us with a day/time that works for you and one of our team members will schedule your appointment: hello@biritestudio.com
Unclaimed orders are considered abandoned, and will be subject to storage fees or donation.
APPOINTMENTS
Can I make an appointment to view something? We do not offer shopping appointments at this time.
TRADE ACCOUNTS
Can I set up a Trade Account? Our Trade Program is reserved for the interior design trade only. If you'd like to register your studio or firm, please provide your company's website and a valid Tax ID. If approved, one of our team members will get back to you shortly.
RETURNS / CANCELLATIONS
Can I cancel my order? An order is eligible for cancellation until it has been dispatched for shipping, or until it has been submitted for production. If your order has been dispatched for shipping, or is currently in production with a lead time, it cannot be cancelled.
Can I cancel my order? An order is eligible for cancellation until it has been dispatched for shipping, or until it has been submitted for production. If your order has been dispatched for shipping, or is currently in production with a lead time, it cannot be cancelled.
Can I return my order once it has arrived? Certain items are eligible for returns or exchanges within 5 business days of receipt, to include the date of delivery. Items must be successfully received by our warehouse, intact and free of damage to be eligible for a refund. Please allow up to one week processing time after an item is received by our warehouse.
Our made-to-order products, and products that are fulfilled by our international distributors, are not eligible for returns. If you have questions about a purchase, please email hello@biritestudio.com.
CLAIMS
UPS, USPS, FedEx and DHL damage claims must be filed within 5 business days, to include the date of delivery. Bi-Rite cannot take any liability for carrier or handling damage beyond five days of receipt. After five days from the receipt of delivery, customers may still file a claim with the carrier directly using their claims processing platform.
Both images of packaging and damage must be submitted or we will be unable to process your claim.
Both images of packaging and damage must be submitted or we will be unable to process your claim.
For lost packages, please contact the carrier. For stolen packages, please file a claim directly with your building or shipping carrier.
For international Capsule Orders: All international damage claims must be filed directly by the customer to the carrier. Bi-Rite will provide a glass template to have a replacement mirror made, but any claims must be processed by the customer to the carrier you selected at checkout.
STOCK / QUANTITIES
Is this item available? How many do you have? If a product says "sold out," it is no longer available. All quantities can be found on our website by "adding to cart." If you can add X quantities to your cart, then these stock numbers are accurate.