FAQ

SHIPPING
 
What is the cost of shipping? Shipping is calculated at checkout. If you're looking for a quote on a larger piece of furniture that does not calculate at checkout, please email hello@biritestudio.com for a quote.  
 
When will my order arrive? If your order is with one of our private shippers, they will contact you 24-hours prior to arrival. An estimated lead time is provided at purchase, but we will not provide daily updates on their status as we do not control their schedule. 
If your order is with UPS, please wait for your tracking number to check the status of your package. 
 
PICKUPS:
 
Can I pick up instead of having it shipped? Yes, select "local pickup" at checkout.
 
Why can't I select "local pickup" at checkout? If our website does not allow you to select "local pickup" at checkout, this is because the item is drop-shipped from our distributor and must be sent through UPS. We cannot waive shipping on these items and they cannot be picked up from our warehouse. 
 
When can I pick up my order? Pickup appointments are on Wednesdays, Thursdays and Saturdays from 12-6pm. Please email us with a day/time that works for you and one of our team members will schedule your appointment: hello@biritestudio.com 
 
APPOINTMENTS
 
Can I make an appointment to view something? Appointments can be made to view specific items, but our warehouse is not open for shopping. Please let us know which item(s) you would like to see from our website, and one of our team members will get back to you shortly: hello@biritestudio.com
 
DISCOUNTS
 
Are your vintage items negotiable? All our prices are firm.
 
Trade Accounts: Please provide your company's website and a valid Tax ID. If approved, one of our team members will get back to you shortly. 
 
RETURNS / CANCELLATIONS 

Can I cancel my order? All vintage sales are final. If your purchase is not vintage, then cancellations are eligible until an order has been dispatched for shipping. If your order has been dispatched for shipping, it cannot be cancelled. 

Can I return my order once it has arrived? Once an item has shipped, we do not accept returns. If you have questions or concerns about a potential purchase, please reach out to us prior and we'll provide any info needed for you to make a purchase you're happy with!
 
STOCK / QUANTITIES
 
Is this item available? How many do you have?  If a product says "sold out," it is no longer available. All quantities can be found on our website by "adding to cart." If you  can add X quantities to your cart, then these stock numbers are accurate.