FAQ

SHIPPING

What is the cost of shipping? Shipping is calculated at checkout. If you're looking for a quote on a larger piece of furniture that does not calculate at checkout, please email hello@biritestudio.com for a quote.  

When will my order arrive? If your order is with one of our private shippers, they will contact you 24-hours prior to arrival. If your order is with UPS, FedEx, or DHL, please wait for your tracking number to check the status of your package.

I received an email that my order has shipped, but there's no tracking number. If your shipping notice did not include tracking, then your order is with our private shippers. We cannot provide tracking with our private shippers, but coast-to-coast travel times are approximately 2-4 weeks. They will contact you 24-hours prior to arrival.  An estimated lead time can be provided at purchase, but we cannot provide daily updates on their status.

How do I know which carrier will handle my order? You may refer to the shipping details in the product description for handling info. If you ordered a larger piece of furniture, or a Capsule Mirror, it will go with our private shippers. For all else, you will receive a UPS, FedEx, or DHL tracking number as soon as it ships.

INTERNATIONAL SHIPPING

Why did I receive an invoice from the shipper? All international shipments are subject to duty fees and taxes that ensure clearance through customs. These are third-party charges issued from FedEx, DHL, or UPS, and do not come from Bi-Rite. As a purchaser of goods from another country, customers are responsible for all fees and taxes related to the cross-boarder importation of goods.

HANDLING AND LEAD TIMES

How long will my order take to ship? Please refer to the lead and handling times mentioned in the product description. If your order is being processed by one of our distributors, then it is subject to a lead time. If your order is in stock, then you will receive a shipping notification within 2-5 business days. All lead times are estimates and vary month-to-month, so we cannot guarantee items by a certain date. We're happy to provide customers with an approximate ship date before purchase.

PICKUPS

Can I pick up my order? Yes, select "local pickup" at checkout.

Why can't I select "local pickup" at checkout? If you're unable to select "local pickup" at checkout, this is because the item is drop-shipped from our distributor and must be sent through UPS. We cannot waive shipping on these items and they cannot be picked up from our warehouse.
When can I pick up my order? Pickup appointments are on Mondays, Tuesdays, Wednesdays and Saturdays from 12-6pm. Please email us with a day/time that works for you and one of our team members will schedule your appointment: hello@biritestudio.com

APPOINTMENTS

Can I make an appointment to view something? Appointments can be made to view specific items, but our warehouse is not open for shopping. Please let us know which item(s) you would like to see from our website, and one of our team members will get back to you shortly: hello@biritestudio.com

TRADE ACCOUNTS
 
Can I set up a Trade Account? Our Trade Program is reserved for the interior design trade only. If you'd like to register your studio or firm, please provide your company's website and a valid Tax ID. If approved, one of our team members will get back to you shortly.  

RETURNS / CANCELLATIONS

Can I cancel my order? All sales are final. An order is eligible for cancellation until it has been dispatched for shipping, or until it has been submitted for production. If your order has been dispatched for shipping, or is currently in production with a lead time, it cannot be cancelled. 

Can I return my order once it has arrived? Once an item has shipped, we do not accept returns. If you have questions or concerns about a potential purchase, please reach out to us prior. Our team is happy to provide any info needed to make a purchase you're happy with.
 
STOCK / QUANTITIES
 
Is this item available? How many do you have?  If a product says "sold out," it is no longer available. All quantities can be found on our website by "adding to cart." If you can add X quantities to your cart, then these stock numbers are accurate.