FAQ
SHIPPING
What is the cost of shipping? Shipping is calculated at checkout. If you're looking for a quote on a larger piece of furniture that does not calculate at checkout, please email hello@biritestudio.com for a quote.
When will my order arrive? If your order is with one of our private shippers, they will contact you 24-hours prior to arrival. If your order is with UPS, FedEx, or DHL, please wait for your tracking number to check the status of your package.
I received an email that my order has shipped, but the package isn't moving. Please check for a lead time in the product description, as your purchase may be backordered with a lead. If your order does not have a lead time, please allow up to one-week handling time for certain items.
INTERNATIONAL SHIPPING
I ordering form another country and my package stopped moving. If you selected USPS at checkout, your shipment will appear to "drop off," and can't be tracked once it has been forwarded to your local post office. You'll need to check with your nearest local post carrier to find the status of your package.
Why did I receive an invoice from the shipper? All international shipments are subject to duty fees and taxes that ensure clearance through customs. These are third-party charges issued from FedEx, DHL, or UPS, and do not come from Bi-Rite. As a purchaser of goods from another country, customers are responsible for all fees and taxes related to the cross-boarder importation of goods. If you are purchasing from the US, please note that certain items are fulfilled by our international distributors and therefore are subject to duty fees. From the product page, see "More Details" to see if an item may be subject to additional taxes.
TARIFFS
Under the 2025 U.S. universal tariff policy, imports from European Union countries and India, where some of our distributors ship, are subject to reciprocal tariffs up to 50% the value of an item.
Furniture and home goods have been hit with the maximum rate (50%) since August 1, 2025.
Shipping carriers like DHL, FedEx, and UPS are required by Customs and Border Protection to collect the duty from the buyer before releasing the package. That’s why you got a bill directly from the carrier. Please note these are third-party charges issued from FedEx, DHL, or UPS — they do not come from Bi-Rite, and the increase in tariff-related taxes are out of our control.
Under the 2025 U.S. universal tariff policy, imports from European Union countries and India, where some of our distributors ship, are subject to reciprocal tariffs up to 50% the value of an item.
Furniture and home goods have been hit with the maximum rate (50%) since August 1, 2025.
Shipping carriers like DHL, FedEx, and UPS are required by Customs and Border Protection to collect the duty from the buyer before releasing the package. That’s why you got a bill directly from the carrier. Please note these are third-party charges issued from FedEx, DHL, or UPS — they do not come from Bi-Rite, and the increase in tariff-related taxes are out of our control.
HANDLING AND LEAD TIMES
How long will my order take to ship? Please refer to the lead and handling times mentioned in the product description. If your order is being processed by one of our distributors, then it is subject to a lead time. If your order is in stock, then you will receive a shipping notification within 2-5 business days. All lead times are estimates and vary month-to-month, so we cannot guarantee items by a certain date or by project deadlines. We're happy to provide customers with an approximate ship date before purchase.
PICKUPS
Can I pick up my order? Only Capsule Mirrors are available for pickup. We do not offer local pickup on anything else at this time. All orders must be sent through UPS, USPS, FedEx or DHL.
When can I pick up my order? Capsule pickup appointments are Monday - Friday, 9am - 2pm. Please email us with a day/time that works for you and one of our team members will schedule your appointment: hello@biritestudio.com
Unclaimed orders are considered abandoned, and will be subject to storage fees or donation.
APPOINTMENTS
Can I make an appointment to view something? We do not offer shopping appointments at this time.
TRADE ACCOUNTS
Can I set up a Trade Account? Our Trade Program is reserved for the interior design trade only. If you'd like to register your studio or firm, please provide your company's website and a valid Tax ID. If approved, one of our team members will get back to you shortly.
RETURNS / CANCELLATIONS
Can I cancel my order? An order is eligible for cancellation until it has been dispatched for shipping and labels have been generated, or until it has been submitted for production. If your order has been dispatched for shipping, or is currently in production with a lead time, it cannot be cancelled.
Can I cancel my order? An order is eligible for cancellation until it has been dispatched for shipping and labels have been generated, or until it has been submitted for production. If your order has been dispatched for shipping, or is currently in production with a lead time, it cannot be cancelled.
Can I return my order once it has arrived? Only certain items are eligible for returns or exchanges within 5 business days of receipt, to include the date of delivery. Items that are fulfilled by our international distributors, such as New Tendency or Util, are not eligible for returns or exchanges. If an item is eligible for a return, all pieces must be successfully received by our warehouse, intact and free of damage to be eligible for a refund. Please allow up to one week processing time after an item is received by our warehouse.
Our made-to-order products, and products that are fulfilled by our international distributors, are not eligible for returns. If you have questions about a purchase, please email hello@biritestudio.com.
DAMAGE CLAIMS
UPS, USPS, FedEx and DHL damage claims must be filed within 5 business days, to include the date of delivery. Bi-Rite cannot take any liability for carrier or handling damage beyond five days of receipt. After five days from the receipt of delivery, customers may still file a claim with the carrier directly using their claims processing platform. Customers who wish to receive a refund for their claim must return the item(s) to us using the provided labels.
Both images of packaging and damage must be submitted or we will be unable to process your claim. Images should include all sides of the box and shipping labels. Please hold on to your packaging until the requested images are submitted. If images aren't provided, Bi-Rite will be unable to process your claim and therefore will be unable to process a replacement.
Both images of packaging and damage must be submitted or we will be unable to process your claim. Images should include all sides of the box and shipping labels. Please hold on to your packaging until the requested images are submitted. If images aren't provided, Bi-Rite will be unable to process your claim and therefore will be unable to process a replacement.
Carrier damage claims cannot be returned for a refund. You may be eligible for a replacement if the above claim documentation is provided.
LOST OR STOLEN PACKAGES
For lost packages, please contact the carrier. For stolen packages, please file a claim directly with your building or the shipping carrier.
For international Capsule Orders: All international damage claims must be filed directly by the customer to the carrier. Bi-Rite will provide a glass template to have a replacement mirror made, but any claims must be processed by the customer to the carrier you selected at checkout.
SAMPLE SALE ITEMS
Items from our Sample Sale cannot be insured by our carrier, and therefore are not eligible for damage claims. You may still choose to file a claim with UPS directly via their claim page. Please note this is 3rd party insurance and you'll be dealing directly with UPS on when processing your claim.